Refund Policy.

Due to the custom nature of our intelligent website design and development services, we offer refunds only in specific circumstances.

Full Refund

• If we have not yet started work on your project
• Within 14 days of deposit payment (cooling-off period), provided no work has commenced

Partial or No Refund

Once we have started work on your project (design, development, integration, or strategy), refunds are at our discretion and will be calculated based on the work already completed.

How to Request a Refund

All refund requests must be submitted in writing to hi@hexstudios.ai. We aim to process approved refunds within 10 business days.

This policy does not affect your statutory rights as a consumer under UK law.